Returns & Exchanges
We want you to love your heartbeat keepsake, which is why we offer a 30-day return policy for unused items in their original packaging. Please note that personalized recordings and custom products are final sale to ensure the integrity of your unique memories.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the heartbeat bear and all original accessories in the original box to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing